Liverpool Speech Therapy –
Who we are • Liverpool Speech Therapy is an independent speech and language therapy service set up by Sophie Humphries, a qualified Speech and Language Therapist, who is registered with the Health Care Professions Council (HCPC).
Liverpool Speech Therapy delivers an independent speech and language therapy to children in the home and/or educational setting. • Liverpool Speech Therapy operates a website at • Liverpool Speech Therapy is committed to protecting the privacy of information provided by clients. Collection of personal information • Information about your child may be collected via spoken or written information from parents/carers.
With parental consent, information may also be collected from other professionals working with your child (such as teachers, nursery staff, childminders, NHS Speech and Language Therapist). We may also collect information about family members where this relates to your child e.g. contact details for parents and relevant medical or developmental history. • You may use the Liverpool Speech Therapy website without providing any personal information.
However, if you wish to make an enquiry via the website, you are requested to provide relevant contact details, such as your name, e-mail address and contact telephone number to enable us to respond to your enquiry. • You may add comments or queries which might also contain personal information. • If your enquiry does not result in your child being seen by Liverpool Speech Therapy then this personal information will be deleted once your enquiry has been dealt with.
If your child is subsequently seen by Liverpool Speech Therapy these details may be added to their personal record. Our use of personal information • Personal information collected by us via the Liverpool Speech Therapy website, email, telephone or face to face, is stored and used by us for the purpose of delivering your child’s speech and language therapy. • Any sensitive personal details are stored in a secure and confidential electronic-based system and processed in confidence by Liverpool Speech Therapy and shall only be used for the purposes of delivering appropriate speech and language therapy services to your child. • With your consent, information about your child’s speech and language needs will be shared with other professionals involved in your child’s care, when it is in your child’s best interests.
A record of your consent is kept within your child’s records. • Unless we are required to do so by law, we will not disclose any personal information collected to any person other than as set out above
We do not employ agents to process personal data, for example, specialist mailing companies to send out communications. • We do not give or sell client details to any third party.
How we use personal information. All information about you, your child and their speech and language therapy is stored securely in our systems to ensure that we have a complete record of our service to them. We use a secure electronic cloud-based system called “WriteUpp” which is compliant with general data protection regulations. Prior to being uploaded to this system documents are temporarily stored on a OneDrive cloud-based system which is only accessible via a password held by the individual therapists. Documents which contain confidential information such as reports and programmes are also individually password protected from the outset.
Any paper based confidential information such as assessments are stored securely in accordance with Data Protection Regulations. • Videos may be taken of clients with parental consent. These are temporarily stored on an encrypted and password protected tablet.
Sophie Humphries is registered with the Information Commissioner's Office (ICO) as a Data Controller. You can view her ICO registration by visiting Our lawful basis for processing personal information • Our lawful basis for processing and storing personal information is one of ‘legitimate interest’ (under article 6 of GDPR). We cannot adequately deliver a service to your child without processing their personal information. As it is both a necessity for our service delivery and of benefit to your child, we have a legitimate interest to process and store their data. • Data relating to an individual’s health is classified as ‘Special Category Data’ under section 9 of the GDPR. The regulations specify that health professionals who are “legally bound to professional secrecy” may have a lawful basis for processing this data. Speech and Language Therapists are legally bound to keep client information confidential and it is under this condition that we process and store personal information. Our responsibilities
We are committed to maintaining the security and confidentiality of your child’s record. We actively implement security measures to ensure their information is safe, and audit these regularly. • We will not release your personal details to any third party without first seeking your consent, unless this is allowed for or required by law. • We are constantly working to ensure compliance with current data protection regulation.
Your rights Data protection legislation gives you, the parent, various rights. The most important of these are as follows: • You have the right to a copy of information we hold about your child. • You have the right to ask for your record to be amended if you believe that it is wrong. How to access your child’s records • You can access the information we hold about you by writing to us (address will be supplied at point of contact). Please contact us by telephone or email for the address and once supplied, please apply in writing rather than by email, so that we receive an original signature to compare against the records we hold. • A copy of your child’s records is provided free of charge. • We will provide access to your child’s records within 30 days of receipt of all necessary information.
If you have any further questions about how we use your information, please contact Further information about data protection legislation and your rights is available from the Information Commissioner's Office or by calling 0303 123 1113, 9am to 5pm, Monday to Friday.